RMA Information - RMA FORM

- To obtain an RMA number, please click on "RMA Form" above, complete the form.

- Once you have submitted an RMA request, an RMA number will be issued via Email.

- Please do not submit more than one RMA Form for a specific item. If you have multiple RMA items of the same product, with individual serial numbers, please list the items separately. If they have individual serial numbers. If the product does not have a serial number, you may indicate the number of items in the Quantity column on the RMA Form.

- To check the status of a previously submitted RMA request, DO NOT RE-SUBMIT THE RMA FORM. You will need to contact Quick Micro's RMA Department by telephone at (760) 599-1029

TERMS AND CONDITIONS OF SALES
PRICE: All prices quoted are exclusive of taxes and freight charges. Purchaser shall furnish to Quick Micro, Inc. ("QMI") an appropriate tax exemption certificate, if applicable.

TERMS OF PAYMENT: All goods are payable COD immediately upon receipt, unless otherwise arranged. A finance charge of 2% per month, not to exceed the maximum allowable by law, shall be applied each month to past due accounts. Handling charges of $25 will be assessed for returned checks. In the event of Purchaser's default on payment for products purchased hereunder, Purchaser shall be responsible for all reasonable costs and expenses incurred by QMI in collection of any sum owing by Purchaser. Such reasonable costs and expenses of QMI shall include but not be limited to, reasonable attorney's fees, plus any other costs of such action. QMI shall not be obligated to make any further deliveries to Purchaser.

DELIVERY: Shipment of all products shall be FOB-Quick Micro, Inc. In the event of carrier's damage, loss or misdelivery of product, it shall be the responsibility to deal with the carrier. In the absence of specific shipping instructions, QMI will select the method and carrier to deems best. Delivery schedules are approximate only. QMI will make reasonable effort to deliver on time; however, QMI shall not be liable for late or lost shipments.

TITLE: Title and risk of loss or damage to product shall pass to Purchaser upon delivery to carrier or Purchaser or Purchaser's agent at FOB point. The above not withstanding, Purchaser agrees that QMI shall retain a purchase money security interest in all products sold to Purchaser, and to all products now or hereafter acquired by Purchaser ("the collateral") and to any proceeds from the disposition of said products until the purchase price and other charges due QMI have been paid in full. Upon any default by Purchaser hereunder, QMI shall have all right and remedies of a secured party under the Uniform Commercial Code, which rights shall be cumulative.

CHANGES AND CANCELLATION: Orders accepted by QMI are not subject to change or cancellation by Purchaser except with QMI's verbal and written consent and upon payment of an appropriate charge to cover the cost of loss incurred by QMI which, unless otherwise agreed in writing, shall not be less than fifteen percent (15%) of the price of goods subject to change or cancellation.

LIMITATION OF LIABILITY: In no event shall QMI be liable for any loss of use, revenue, or anticipatory profit for any direct, indirect or consequential damages arising out of or connected with the sale, use or operation of goods sold.

APPLICABLE LAW: The rights and obligations of the parties under this agreement shall be governed by the laws of the state where the QMI office responsible for the sale is located.

RMA POLICY
This RMA Policy is intended solely for products sold by Quick Micro, Inc. ("QMI"). Products purchased through other sources (e.g. direct from factory or through distributor) may be eligible for this policy upon written confirmation by a representative of QMI.

RETURNS: To obtain an RMA number, the following items MUST be provided to QMI: (1) QMI's invoice number and invoice date, and (2) Product model and serial number (if available).

EXCHANGES/CREDITS: Returns are for repair or replacement only, at the sole discretion of QMI. Except as outlined below, credits and exchanges are not allowed. If requested within 15 days of the QMI invoice date, and the purchased product is returned in its original packaging with all parts which belong to the product, a credit or exchange may be issued for purchases of a given product. A restocking or handling charge of 20% will be applied to credits and exchanges beyond the above period and/or those not following the procedures outlined in this policy. The restocking charge will be based on current pricing.

QMI SHALL PAY THE SHIPPING COSTS TO RETURN REPAIRED OR REPLACEMENT ITEMS TO THE PURCHASER, provided the following conditions are met: (1) Items were originally purchased from QMI, (2) items are still under warranty, and (3) items are confirmed to be defective. Shipping and handling charges shall be assessed for products received which are: (1) not defective, or (2) which were purchased from another company. Such products shall be refused and shipped back to Purchaser COD.

REPAIR/REPLACEMENT SHCEDULE: QMI will send products back to the specific manufacturer for repair and/or replacement. QMI has not control of the manufacturer's schedule for such repair and/or replacement. In no event shall QMI be liable for any loss of use, revenue, or anticipatory profit for any direct, indirect or consequential damages arising out of or connected with any RMA repairs and/or replacements.

LIMITED WARRANTY: Quick Micro, Inc. ("QMI") makes no warranty of any kind, express or implied, except that QMI will act as a designated representative to implement the manufacturer's warranty for the goods sold pursuant to these Conditions of Sale. QMI MAKES NO WARRANTY OF MERCHANTABILITY OF THE GOODS SOLD UNDER THESE CONDITIONS OF SALE, AND QMI MAKES NO WARRANTY THAT THE GOODS SOLD UNDER THESE CONDITIONS OF SALE ARE FIT FOR ANY PARTICULAR PURPOSE. The agents, employees, and representatives of QMI are not authorized to make modifications to these Conditions of Sale, or to make additional warranties binding on QMI. Any such additional statements, whether oral or written, do not constitute warranties and should not be relied upon by Purchaser. QMI will exercise manufacturers' warranties for a period up to six (6) from QMI's invoice date to Purchaser, with the following exceptions: CPU's - Intel & AMD: 60 days; IDT & Cyrix: 6 months; HP products - 7 days through QMI, after that contact HP Warranty Department; KDS - 7 days, after that contact KDS Warranty Department; all Memory - lifetime warranty. QMI's warranty does NOT apply if: (1) the product is damaged by accident, improper installation, misuse, lightening, fire, water, or other acts of nature, (b) the product is altered or repaired by anyone other than a QMI or specific manufacturer's representative, (c) any tampering has been done to the product, or (d) product is not returned in its original shape and packaging with all parts. Year 2000 compliance for the products sold by QMI is the responsibility of the manufacturer. QMI neither designs nor manufactures these products and therefore cannot make any representations or warranties that current or future products will be Year 2000 compliant. Year 2000 information is available from most manufacturers, either directly or on their website. If we have any actual knowledge of non-compliance or consequences we foresee we will be sharing this information. Under no circumstances shall QMI be liable for any loss or damage, direct, consequential, or incidental arising out of the inability to use this product. In order to obtain warranty service, evidence of purchase date must be provided. It is strongly recommended that QMI's dated invoice be retained as evidence of the purchase date and serial number. QMI makes no warranty other than the one set forth herein.